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Terms & Conditions

Welcome to ChapterOrganics.com website (the website) terms and conditions. Chapter Organics LTD a company registered in England Wales with registration number …… and registered office address 3 Hampole Way, Boston Spa, Wetherby. West Yorkshire. LS23 6FN.

Chapter Organics ‘’We’’ ‘’us’’ or ‘’our’’ provides the services available on this website. Your use of this website is governed by these terms and conditions set out below. By using any part of this website, completing your customer registration with us and or placing an order on the website you agree to be bound by the following terms and conditions.

These terms and conditions are applicable to the supply of all products made by us to the buyer hereafter referred to as you the ‘’customer’’ or ‘’you’’ or ‘’your’’.

These terms and conditions and your use of the website are governed by English law and you agree to submit the exclusive jurisdiction of the English court. This does not affect your statutory rights.

1. Payment

Online payment will be provided in a secure environment. Payments must be made in sterling and by one of the following credit card payment methods. Visa, Mastercard, Amex, Switch, Solo, Delta, Electron and Pay pal.

2. Price

All Prices are quoted in sterling and are inclusive of VAT.

Postage prices will be charged in addition unless stated otherwise.

3. Making amends to an order

If the customer wishes to make a change to the product please contact us asap and we shall respond if this is possible asap.

4. Unable to accept an order

In the unlikely event we are unable to accept your order we shall contact you as soon as possible to inform you and we will not charge you for this order.

5. Payment of property

We will retain ownership of the goods until full payment has been made and funds cleared.

6. Passing of risk

The risk of the goods will pass to the customer upon delivery

7. Liability

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

    If you are a consumer we only supply the products for domestic and private use.

    If the Customer is a business, our total liability for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to 100 per cent of the total sums paid by the Customer for products under such contract.

    8. Privacy Policy

    Any information passed through to Chapter Organics is managed in accordance with the Data Protection Act 1998. If a customer wishes for their information to be removed from our database, this should be requested by email to hello@chapterorganics.com

    Credit card details are not retained. The only information stored is a customer's transaction history, name, address & e-mail address.

    If a user visits our site via one of our email campaigns we may track their activity on the site. A cookie is assigned a unique ID to the subscriber and is present for one year or until that subscriber clears the cookies from their browser. Anytime the subscriber returns to the site, the cookie is referenced to track their activity, even if the subscriber doesn't revisit the site via one of our emails.

    You can enable privacy settings in your browser to restrict tracking cookies. Because we respect “do-not-track” privacy settings, those who opt-out may show open and click activity, but will not have activity tracked.

    If you subscribe to our newsletter we use the data you have saved on our site to help inform us on products and or services that may be of interest to you with our marketing email. Credit card and bank details are not stored, saved or used in anyway.

    9. General

    While Chapter Organics uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Chapter Organics will not be responsible for any errors or omissions or for the results arising from the use of such information.

     While we take all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

    This contract is between the customer and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

    Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

    If we do not insist immediately that the customer does anything it is required to do under these terms, or if we delay in taking steps in respect of a breach of this contract, the customer does not have to do those things and it will not prevent us taking steps at a later date. For example if a payment is missed but we continue to provide the products, we can still require payment at a later date.

     These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute of claim.

    10. Complaints

    Please contact us hello@chapterorganics.com and we will be happy to assist you.