Frequently Asked Questions

We'd love to chat to you personally if you have any specific questions. Please drop us an email hello@chapterorganics.com 

 

1. Are the products vegan friendly?

Yes. All the products are vegan friendly.

2. Do Chapter Organics test on animals?

We do not condone the use of testing on animals. Our products are not tested on animals.

3. Are your products all natural?

We work hard to ensure our products are 100% natural. We use natural aromatherapy grade, pure essential oils,  soy wax, natural cotton fibre wicks, natural rattan reeds.

We do not use any synthetic fragrances. 

4. Are your products handmade and sustainable?

Our products are all hand crafted in small batches in Yorkshire by our expert team. We source the highest quality natural and organic ingredients and ensure our supply chain is ethical and sustainable.

5. Are these products safe to use if you’re pregnant or breastfeeding?

Pregnancy and Essential Oils

All of our products contain essential oils. Every pregnancy is different - some women choose to avoid essential oils, some choose to include them in their pregnancy journey. We recommend doing your own research and consulting a medical professional if unsure.

Some essential oils can be used in pregnancy after the first trimester (12 weeks), after consultation with your healthcare professional. Please avoid Essential Oils if your pregnancy is high risk. Please consult your healthcare professional prior to using essential oils whilst breastfeeding.

No Essential Oils should be overused in Pregnancy.

You should NEVER put essential oils neat on the skin or ingest the oils at any time, particularly while pregnant, or breastfeeding.

The following essential oils could be used after the first trimester and cover many pregnancy complaints after consultation with a healthcare provider.

Once cleared with a medical professional we recommend our The Peace Blend. 

The Peace Chapter is the blend that many of our customers use during pregnancy. We always recommend our customers to check with their medical team and avoid if their pregnancy is high risk.

 The Remedy Chapter has Eucalyptus within it which has mixed opinion in the Aromatherapy world on whether its safe in pregnancy. Peppermint should also be used in low doses and to not overuse in pregnancy. 

The Wise Bath, Body, Shower and Massage Oils are not suitable for pregnancy of breastfeeding as they contain a high dosage of essential oils. 

Candles

To prevent fire and serious injury, burn candle within sight. Keep away from drafts and vibrations. Keep out of reach of children and pets. Never burn this candle on or near anything that can catch fire. Keep the candle free from any foreign materials, including matches and wick trimmings. Only burn the candle on a level fire-resistant surface.

Atmosphere and Linen Sprays

Highly flammable, harmful to aquatic life, if swallowed seek medical advice.

Diffusers

Highly flammable, harmful to aquatic life, if swallowed seek medical advice.

9. Allergens

All the Allergens are listed on the bottom of your product on the safety label.

The Peace ~ Candle + Room Spray ~  Geraniol, Citronellol, Limonene, Linalool. Diffuser ~ Benzyl Salicylate, Citral, Geraniol, Benzyl Benzoate, Citronellol, Limonene, Linalool

The Tonic ~All products ~ Citral, Geraniol, Limonene, Linalool

The Remedy ~  All Products ~ Limonene, Linalool

10. How should I store the products?

Our stunning dark amber apothecary jars and bottles will protect the active botanics found within our blends. However, we recommend storing out of direct sunlight. Keep the lid on each candle when its not being used to protect it from dust.

11. Do the products have a use by date?

Our products are all natural therefore overtime the colour, consistency and strength of the blend may vary. We recommend using within 12 months.  

12. Is your Packaging eco friendly?

We take every care to make sure our packaging and marketing is as eco friendly and recyclable as possible. We try and keep packaging to a minimum. Let us know if you think we can improve hello@chapterorganics.com

Cotton Bags ~ Are 100% cotton, sustainably printed in the UK. These can be reused for all sorts of things. Let us know on instagram if you have any good uses for our lovely bags. 

Packaging ~ All the glass in our products is recyclable and can be reused or refilled. The candle jars make perfect pots for growing herbs.

Our Business Cards ~ Are made out of t-shirts, off cuts from the fashion industry.

Our print ~ is all made from recycled card

Our postal packaging ~ is all recyclable, please reuse for Christmas and Birthday postage. 

Shopping with Chapter Organics 

13. Payment Options 

We accept Visa, Mastercard, Amex, Shopify pay, apple pay, paypal

14. Do you offer a discount for very large or corporate orders?

We'd be delighted to talk to you please get in touch to discuss further hello@chapterorganics.com 

Do you supply to the hotel and leisure industry 

Yes we do! Please contact directly to chat further we'd love to hear from you trade@chapterorganics.com 

15. When we run offers on our website. Each customer is entitled to one free product per order per person. 

16. Are your products Pet Friendly?

Our products are natural, and many of us at Chapter Organics use our products around our pets since we began 5 years ago. We haven't received any comments or feedback to suggest the products affect animals. BUT as we have never tested them on animals (and every animal can react differently to essential oils), we always recommend speaking to your vet so they can give tailored advice.