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Frequently Asked Questions

We'd love to chat to you personally if you have any specific questions. Please drop us an email 

Chapter Organics products

1. How can I care for my candle? 

Burn your soy wax candle for a minimum of 2 hours and a maximum of 4 for our 180ml candles and around 2 hours for our 3 wick candles. This will ensure the soy wax burns effectively and evenly and doesnt create wax tunnels. Soy wax has memory and always burns to the last place you burnt it too. Always trim your wicks to around 5mm before lighting. Do not light when the wax level is less than around 1cm this means its the end of your candle. We really hope you enjoyed it.

Why you don't you treat yourself to a new one with code ilovecandles at checkout for 15% off? 

2. Are the products vegan friendly?

Yes. All the products are vegan friendly.

3. Do Chapter Organics test on animals?

We do not condone the use of testing on animals. Our products are not tested on animals.

4. Are your products all natural?

We work hard to ensure our products are 100% natural. We use natural aromatherapy grade, pure essential oils,  soy wax, natural cotton fibre wicks, natural rattan reeds.

We do not use any synthetic fragrances. 

5. Are your products handmade and sustainable?

Our products are all hand crafted in small batches in Yorkshire by our expert team. We source the highest quality natural and organic ingredients and ensure our supply chain is ethical and sustainable.

6. Are these products safe to use if you’re pregnant or breastfeeding?

We have taken every step to ensure our products are safe to use at every stage of pregnancy, breast feeding and beyond. We have worked with aromatherapists and scent experts to create our chapters. However, please check with your medical practitioner, midwife, health visitor or GP before using.

7. How can I enjoy these Products safely?

We want to ensure you enjoy using all our beautiful products and safety is important to us so please take a moment to read the following safety information.


To prevent fire and serious injury, burn candle within sight. Keep away from drafts and vibrations. Keep out of reach of children and pets. Never burn this candle on or near anything that can catch fire. Keep the candle free from any foreign materials, including matches and wick trimmings. Only burn the candle on a level fire-resistant surface.

Atmosphere and Linen Sprays

Highly flammable, harmful to aquatic life, if swallowed seek medical advice.


Highly flammable, harmful to aquatic life, if swallowed seek medical advice.

9. Allergens

All the Allergens are listed on the bottom of your product on the safety label.

The Peace ~ Candle + Room Spray ~  Geraniol, Citronellol, Limonene, Linalool. Diffuser ~ Benzyl Salicylate, Citral, Geraniol, Benzyl Benzoate, Citronellol, Limonene, Linalool

The Tonic ~All products ~ Citral, Geraniol, Limonene, Linalool

The Remedy ~  All Products ~ Limonene, Linalool

10. How should I store the products?

Our stunning dark amber apothecary jars and bottles will protect the active botanics found within our blends. However, we recommend storing out of direct sunlight. Keep the lid on each candle when its not being used to protect it from dust.

11. Do the products have a use by date?

Our products are all natural therefore overtime the colour, consistency and strength of the blend may vary. We recommend using within 12 months.  

12. Is your Packaging eco friendly?

We take every care to make sure our packaging and marketing is as eco friendly and recyclable as possible. We try and keep packaging to a minimum. Let us know if you think we can improve

Cotton Bags ~ Are 100% cotton, sustainably printed in the UK. These can be reused for all sorts of things. Let us know on instagram if you have any good uses for our lovely bags. 

Packaging ~ All the glass in our products is recyclable and can be reused or refilled. The candle jars make perfect pots for growing herbs.

Our Business Cards ~ Are made out of t-shirts, off cuts from the fashion industry.

Our print ~ is all made from recycled card

Our postal packaging ~ is all recyclable, please reuse for Christmas and Birthday postage. 

Shopping with Chapter Organics 

13. Payment Options 

We accept Visa, Mastercard, Amex, Shopify pay, apple pay, paypal

14. Do you offer a discount for very large or corporate orders?

We'd be delighted to talk to you please get in touch to discuss further 

Do you supply to the hotel and leisure industry 

Yes we do! Please contact directly to chat further we'd love to hear from you 

15. When we run offers on our website. Each customer is entitled to one free product per order per person.