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Free Royal Mail Shipping when you spend over £80
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Shipping and Returns

Shipping Information

  • Dispatch Time: Orders are dispatched within 2 working days. We aim to ship sooner when possible.

  • Free Shipping: Available on one-time purchases over £80 (after discounts) via Royal Mail Economy 48-hour service.

  • Next Day Delivery: £7.50 via DPD (UK mainland). Orders placed after 12pm/weekends/bank holidays will be processed  the following working day.

  • Economy Delivery: £5.50 via Royal Mail 48 hours 

  • Delivery Days: Monday to Friday.

  • Tracking: All orders are fully trackable. You will receive email and text updates.

  • Non-Mainland UK: Orders are sent via Royal Mail 48 Hours with tracking provided.

  • International: We do not ship outside the UK.

For support, contact us at hello@chapterorganics.com.


Missing Orders

  • Please check your email and SMS (including junk/spam folders) for tracking details.

  • If your order hasn’t arrived after the full delivery period, contact us at hello@chapterorganics.com.


Order Confirmation

  • You’ll receive a confirmation email when you place your order, and a separate email with tracking details once it has been dispatched.


Cancellations & Returns

Non-Faulty Items

  • Orders can be cancelled before they are processed. Once processed, cancellation may not be possible.

  • Subscription orders that have already been processed cannot be cancelled but may be returned if the box is unopened.

  • Returns accepted within 14 days for unused, unopened items in original condition and packaging.

  • Refunds exclude original shipping costs.

  • Products purchased with a discount will be refunded at the adjusted price.

  • Gift items can only be returned by the original purchaser.

  • Return shipping costs are the responsibility of the customer unless the item is faulty.

Please email hello@chapterorganics.com with your order number and reason before returning.

Faulty or Damaged Items

  • If your item is damaged or faulty, contact us within 1 week of delivery.

  • Faulty items must be returned within 30 days for review.

  • Our team will assess and offer a refund or exchange within 30 days.

  • Please note: Items from stockists must be returned to the original place of purchase.