Shipping and Returns
Shipping Information
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Dispatch Time: Orders are dispatched within 2 working days. We aim to ship sooner when possible.
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Free Shipping: Available on one-time purchases over £80 (after discounts) via Royal Mail Economy 48-hour service.
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Next Day Delivery: £7.50 via DPD (UK mainland). Orders placed after 12pm/weekends/bank holidays will be processed the following working day.
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Economy Delivery: £5.50 via Royal Mail 48 hours
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Delivery Days: Monday to Friday.
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Tracking: All orders are fully trackable. You will receive email and text updates.
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Non-Mainland UK: Orders are sent via Royal Mail 48 Hours with tracking provided.
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International: We do not ship outside the UK.
For support, contact us at hello@chapterorganics.com.
Missing Orders
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Please check your email and SMS (including junk/spam folders) for tracking details.
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If your order hasn’t arrived after the full delivery period, contact us at hello@chapterorganics.com.
Order Confirmation
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You’ll receive a confirmation email when you place your order, and a separate email with tracking details once it has been dispatched.
Cancellations & Returns
Non-Faulty Items
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Orders can be cancelled before they are processed. Once processed, cancellation may not be possible.
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Subscription orders that have already been processed cannot be cancelled but may be returned if the box is unopened.
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Returns accepted within 14 days for unused, unopened items in original condition and packaging.
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Refunds exclude original shipping costs.
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Products purchased with a discount will be refunded at the adjusted price.
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Gift items can only be returned by the original purchaser.
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Return shipping costs are the responsibility of the customer unless the item is faulty.
Please email hello@chapterorganics.com with your order number and reason before returning.
Faulty or Damaged Items
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If your item is damaged or faulty, contact us within 1 week of delivery.
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Faulty items must be returned within 30 days for review.
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Our team will assess and offer a refund or exchange within 30 days.
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Please note: Items from stockists must be returned to the original place of purchase.