Subscription Terms & Conditions

Welcome to your Chapter Subscription.

By subscribing, you’ll receive 15% off all eligible subscription products.

• Your 15% subscription discount cannot be used in conjunction with any other discount or promotional code.

• You can cancel your subscription once your second subscription order has been processed and received. 

• You can manage, pause or cancel your subscription through your customer portal after your 2nd order. 

• Our subscription partner, Recharge, will send you notifications about your upcoming subscription orders, so please ensure your email notifications are switched on.

• We’ll email you to confirm your first subscription order.

• You’ll also receive an email 5 days before each subscription renewal is due to be processed, giving you time to make any changes.

• If you wish to pause or cancel an upcoming renewal, please do so through your customer portal at least 2 working days before your renewal date.

• Once you have successfully cancelled your subscription, you will receive confirmation by email.

Subscription Cancellations

Recharge sends a reminder email 5 days before your subscription is due to renew.

If you no longer wish to receive your next order, please pause or cancel your subscription through your customer portal at least 2 working days before the renewal date.

If your subscription has already renewed and your order has been processed, please contact us as soon as possible.

If we are able to intercept your parcel before it leaves our packing warehouse, we may be able to cancel the order and issue a refund. Any refund will be less any packing and shipping costs already incurred.

Once an order has been dispatched, we are unable to cancel it.

If you receive your order and change your mind, you can contact our team within 14 days of receiving it to arrange a return, provided the products are unopened and eligible for return.

Please contact hello@chapterorganics.com and our team will be happy to help.